Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (AI): Building and deepening customer relationships for an AI language platform with an accent on driving product adoption, retention, and growth. Focus on positioning hirify.global as a strategic partner, educating customers on API usage, and identifying up-sell/cross-sell opportunities.

Location: Hybrid in London, Berlin, or Cologne

Company

hirify.global is a global AI product and research company focused on building secure, intelligent solutions to complex business problems, trusted by over 200,000 business customers worldwide.

What you will do

• Manage a portfolio of approximately 50 accounts, focusing on retention and growth.
• Develop long-term relationships and position hirify.global as a strategic partner to senior stakeholders.
• Lead client onboarding, ensuring alignment with customer outcomes.
• Drive product adoption by strategically positioning hirify.global products and educating on API usage.
• Collaborate with hirify.global teams (Support, Finance, Legal) to advocate for and troubleshoot customer inquiries.
• Identify growth potential and achieve quarterly adoption, retention, and advocacy targets.

Requirements

• Relevant experience managing client relationships at senior levels.
• 3+ years of customer success experience, with a focus on retention.
• 1+ years of sales/account management experience, with a focus on renewals and upsell/cross-sell.
• Experience with APIs and comfortable integrating solutions.
• Fluency in German and English is required.
• Experience in the Software/SaaS industry is preferred.

Nice to have

• Knowledge of Spanish and/or French.

Culture & Benefits

• Join a diverse and internationally distributed team across more than 90 nationalities.
• Benefit from open communication, regular feedback, and a culture of empathy and growth.
• Enjoy a hybrid work schedule (twice a week in office) with flexible hours, in sync with team time zones.
• Receive Virtual Shares, linking your contribution directly to hirify.global’s growth.
• Participate in regular in-person team events and monthly full-day hacking sessions.
• Benefit from 30 days of annual leave (excluding public holidays) and competitive, tailored benefits packages.