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10 часов назад

Customer Success Manager (SaaS)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
UK, Japan, Poland, Netherlands, Germany
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Customer Success Manager (SaaS): Managing customer relationships and driving product adoption within a subset of the customer base with an accent on building long-term relationships and positioning hirify.global products strategically. Focus on conducting regular business reviews, educating customers on API usage, and collaborating with internal teams to address customer needs effectively.

Location: Hybrid work schedule with team members coming into the office twice a week in London, Berlin, or Cologne.

Company

hirify.global is a global communications platform powered by Language AI that breaks down language barriers.

What you will do

  • Manage a portfolio of around 50 accounts, developing a deep understanding of their ecosystem, strategy, and goals.
  • Conduct regular business reviews, presenting data and narratives demonstrating how hirify.global is achieving the customer's desired outcomes.
  • Lead client onboarding, ensuring the process aligns with the customer's goals and setting them up for success.
  • Drive product adoption by strategically positioning hirify.global products to the right stakeholders within customer organizations.
  • Collaborate with account executives to identify growth potential and create a robust pipeline of up-sell and cross-sell opportunities.
  • Advocate for customers by collaborating with various hirify.global teams to address their needs effectively.

Requirements

  • Relevant experience managing client relationships at senior levels.
  • 3+ years of customer success experience, ideally with a focus on retention.
  • 1+ years of sales/account management experience, ideally with a focus on renewals and upsell/cross-sell.
  • Experience with APIs and a comfort level in working with customers who integrate solutions into their products.
  • Fluency in German and English.
  • Experience in the Software/SaaS industry is preferred.

Nice to have

  • Knowledge of Spanish and/or French would also be beneficial.

Culture & Benefits

  • Diverse and internationally distributed team with people of more than 90 nationalities.
  • Open communication and regular feedback are valued.
  • Hybrid work schedule with flexible working hours.
  • Virtual Shares program, linking contributions directly to hirify.global’s growth.
  • 30 days of annual leave, excluding public holidays, with access to mental health resources.
  • Competitive benefits tailored to the employee's unique location.

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