Strategic Saas Account Manager (Fintech)

TL;DR

Strategic Saas Account Manager (Fintech): Developing and managing relationships with the largest hospitality customers in the Benelux region, driving growth, product adoption, and stakeholder management. Focus on building strong business partnerships, analyzing usage data, and identifying opportunities to optimize the customer journey.

Location: Hybrid working model with office in Amsterdam, Netherlands.

Salary: €400 Health & Wellness budget per year

Company

Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

• Act as the main point of contact for strategic hospitality customers.
• Develop and execute strategic account plans to drive growth and product adoption.
• Analyze usage data to identify and mitigate risks.
• Build strong, trusted relationships with C-level and operational stakeholders.
• Collaborate cross-functionally with Product, Customer Success, and Support teams.
• Collect customer feedback to identify product gaps.

Requirements

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment.
• Strong understanding of SaaS metrics and the ability to use them to manage your portfolio.
• Experience managing complex, multi-level stakeholder structures.
• Fluent business-level Dutch and English.

Nice to have

• Experience in the hospitality, POS, or hospitality tech industry.

Culture & Benefits

• Equity program: Be an owner!
• €400 Health & Wellness budget per year.
• Pension plan with company contributions.
• Mental health support.
• Hybrid working model.
• NS Business Card or commuting allowance.