Customer Success Consultant (Mental Wellbeing)

TL;DR

Customer Success Consultant (Mental Wellbeing): Managing and growing a substantial portfolio of enterprise customers with an accent on driving adoption, engagement, and proactive renewals and expansion. Focus on balancing customer advocacy with strong commercial discipline in a fast-paced scale-up environment.

Location: Onsite in Amsterdam

Company

hirify.global is a rapidly growing startup in the mental well-being sector, providing a platform to support employees and their families with mental health resources, ranking #3 on LinkedIn’s Top Startups list for 2025.

What you will do

• Own and manage a large portfolio of approximately 125 medium to large enterprise customers.
• Drive customer value, adoption, and engagement post-implementation.
• Act as the primary point of contact for customers throughout their lifecycle.
• Proactively manage renewals and identify expansion opportunities.
• Identify and escalate renewal risks early.
• Collaborate with implementation, support, and sales teams to ensure a seamless customer experience.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar role.
• Ability to operate autonomously in a fast-paced scale-up environment.
• Commercially sharp and confident in renewal and expansion conversations.
• Native Dutch speaking and fluent in English.
• Available as a freelance or ad interim professional from April to December.
• Comfortable managing large portfolios with significant revenue responsibility.

Culture & Benefits

• Opportunity to connect to a higher purpose by supporting mental well-being initiatives.
• Work in a high-paced, rapidly growing startup environment (ranked #3 on LinkedIn's Top Startups 2025).
• Be part of a team that values continuous improvement, growth, and development.
• Embrace diversity and inclusion, with an open environment for all applicants.