Senior Customer Success Consultant

TL;DR

Senior Customer Success Consultant: Advising and strategically partnering with key customers to ensure satisfaction and retention, with an accent on developing strong relationships, identifying growth opportunities, and achieving sales targets. Focus on providing strategic guidance for product utilization and proactive problem resolution.

Company

hirify.global Group is dedicated to delivering industry-leading solutions in translation management, creating a platform to automate and manage all aspects of the localization process for enterprises.

What you will do

• Build and maintain strong, trusted relationships with key customers.
• Develop and implement strategic account plans aligned with customers’ business objectives.
• Coordinate improvement workstreams with cross-functional teams, including sales, marketing, and product development.
• Meet and exceed sales targets within assigned accounts and upsell additional products or services.
• Negotiate and renew contracts with customers, ensuring favorable terms for both parties.
• Address and resolve customer issues in a timely and satisfactory manner.

Requirements

• Bachelor’s degree in business, management, or a related field (MBA is a plus).
• Proven experience as a senior/key/strategic customer success consultant or in a similar role within the localization or language tech space.
• Strong communication, negotiation, and interpersonal skills.
• Analytical and strategic thinking abilities.
• Demonstrated ability to meet and exceed sales targets.
• Familiarity with CRM software and key sales metrics.

Culture & Benefits

• Professional development, with access to international opportunities and career advancement programs.
• Continuous learning, powered by top-tier tools, training resources, and industry expertise.
• Culture emphasizes teamwork, collaboration, and a passion for language technology.
• Dedicated to building a workplace where inclusion is a daily practice, supporting growth and belonging.

Hiring process

• Talent Acquisition team will review your application.
• If your experience aligns with the role, you will be guided through the next steps.
• Accommodations are available for accessibility and inclusive hiring; please indicate this in your application.