Client Success Manager (Real Assets)

TL;DR

Client Success Manager (PropTech): Managing the post-sale client lifecycle for real estate firms across SMB and Enterprise segments with an accent on driving adoption and long-term retention. Focus on developing consultative engagement strategies, identifying expansion opportunities, and translating client pain points into product requirements.

Location: New York, NY

Company

hirify.global provides specialized software solutions to professional services firms to manage their client relationships and business processes.

What you will do

• Own the full post-sale relationship for SMB, Mid-Market, and Enterprise accounts to drive renewals and prevent churn.
• Develop consultative engagement strategies, including strategic planning and business reviews for high-value accounts.
• Act as the voice of the client to Product and Engineering teams to influence the product roadmap.
• Lead client onboarding and implementation, providing training to both technical and non-technical users.
• Monitor account health and usage patterns to accurately forecast renewals and identify upsell opportunities.
• Collaborate with Sales to execute targeted cross-sell and expansion strategies.

Requirements

• 3+ years of experience in Customer Success or Account Management within a SaaS environment.
• Direct experience serving real estate firms (investment managers, private equity, developers, or brokerages).
• Deep technical proficiency in navigating complex software configurations and implementation workflows.
• Strong commercial instincts with a proven ability to identify and execute expansion opportunities.
• Experience using CRM and support ticketing systems to manage a complex book of business.
• Must be based in New York, NY

Culture & Benefits

• Variable compensation and equity opportunities in addition to base salary.
• Equal employment opportunity environment regardless of background or identity.
• Collaborative culture involving close partnership with Product, Engineering, and Sales teams.