Customer Success Manager

TL;DR

Customer Success Manager (SaaS/Professional Services): Managing customer relationships and retention for professional information services with an accent on data analysis and customer re-engagement. Focus on developing retention strategies, resolving customer conflicts, and identifying trends to improve satisfaction.

Location: AUS - Macquarie Park. Flexible working arrangements available, including hybrid and remote options.

Company

hirify.global is a global provider of professional information, software solutions, and services for clinicians, accountants, and other professionals.

What you will do

• Engage with existing customers to identify and address their needs and concerns.
• Provide product and service support to resolve customer issues and ensure satisfaction.
• Develop and execute strategic customer retention plans and programs.
• Re-engage lapsed customers through targeted communication strategies.
• Analyze customer interaction data and generate reports on retention metrics.
• Collaborate with sales and marketing teams to align on retention campaigns and trend identification.

Requirements

• Proficiency in CRM tools and data analysis.
• Strong communication, conflict resolution, and strategic thinking skills.
• Ability to coordinate with cross-functional teams.
• Must be able to appear onsite at a hirify.global office as part of the recruitment process.

Culture & Benefits

• Flexible working arrangements (Hybrid and Work from Anywhere).
• Comprehensive learning and development opportunities.
• Access to health and wellness programs.
• Parental leave benefits exceeding legislative requirements.
• Opportunity to work within a global organization with experienced leaders.

Hiring process

• Interviews conducted without the assistance of AI tools or external prompts.
• Requirement to remove virtual backgrounds during interviews.
• In-person interviews are included in the process.