Technical Support Consultant

TL;DR

Technical Support Consultant: Delivering outstanding technical support via calls and emails with an accent on ticket handling, issue troubleshooting, and building strong customer relationships. Focus on maintaining deep understanding of client solutions, meeting KPIs, and handling sensitive customer data securely.

Location: Opportunity to cooperate fully remotely.

Compensation: USD

Company

hirify.global is a global Support-as-a-Service leader partnering with tech companies and industry leaders to deliver secure customer and technical support worldwide.

What you will do

• Deliver outstanding technical support via calls and emails.
• Handle technical support activities including ticket handling and issue troubleshooting.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology and apply customer happiness practices.
• Maintain a deep understanding of client solutions and meet KPIs.
• Communicate effectively with other internal teams.

Requirements

• Excellent English skills (at least C1 for written and verbal communication).
• 3+ years of Technical Support experience.
• Ability to determine severity levels and impact of incidents.
• Service-minded personality with a customer-oriented approach.
• Strong analytical and problem-solving skills.
• Positive, adaptable, proactive, and responsible attitude.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Nice to have

• Experience with Zendesk, Hubspot, Jira, or Confluence.
• Browser Console logs debugging/investigation.

Culture & Benefits

• Fixed schedule: Monday to Friday, 1PM - 9PM (GMT-3 / Brasília, Brazil Time).
• Inclusive international environment with responsive leadership.
• Rewards for referring friends and internal health policy.
• Balance between project workload and personal time.
• Greenhouse conditions for self-development.
• A culture built on trust, with no time-tracking requirements.