Customer Support Engineer

TL;DR

Customer Support Engineer (No-Code/SaaS): Providing technical assistance and troubleshooting for a complex no-code business app builder with an accent on API integrations, database management, and user education. Focus on resolving complex technical issues, collaborating with engineering teams, and refining documentation to empower users.

Location: Remote

Company

hirify.global is a Y Combinator-backed no-code business app builder that enables users to create complex applications through technical integrations.

What you will do

• Engage with users via email, live chat, Slack, and Zoom to resolve technical inquiries.
• Troubleshoot bugs, draft detailed reports, and investigate logs and test environments.
• Collaborate with engineering teams to address complex platform issues.
• Develop and refine technical documentation to improve user self-help resources.
• Act as the voice of the customer to advocate for critical product improvements.
• Educate users on best practices for performance optimization and development workflows.

Requirements

• 2-4 years of experience in technical and customer-facing roles.
• Broad technical background with a basic understanding of JavaScript and web development.
• Experience supporting SQL or NoSQL database management systems.
• Familiarity or willingness to learn platform technologies like AWS, Docker, Kubernetes, and Azure.
• English level: C1+ required for effective written and virtual communication.
• Strong problem-solving skills and ability to simplify complex technical concepts.

Nice to have

• Experience working with TypeScript.
• In-depth knowledge of no-code tools and platforms.
• Ability to fix minor bugs in the codebase using React.

Culture & Benefits

• Professional development opportunities including mentorship and training courses.
• Competitive salary package.
• Work in an international environment with a global user base.
• Experience working at a Y Combinator-backed startup.