Customer Support Engineer (No-Code)

TL;DR

Customer Support Engineer (No-Code): Resolving complex technical inquiries and user challenges for a no-code business application builder with an accent on API integrations, database troubleshooting, and clear technical communication. Focus on investigating codebase and logs, collaborating with engineering teams to resolve bugs, and creating documentation to empower user success.

Company

hirify.global is a Y Combinator-backed no-code platform designed for building internal business applications.

What you will do

• Engage with users via email, live chat, Slack, and Zoom to provide technical assistance.
• Troubleshoot technical bugs and draft detailed, actionable bug reports for the engineering team.
• Investigate codebase, logs, and test environments to solve challenging customer issues.
• Develop and refine technical documentation to improve user self-service capabilities.
• Educate users on platform best practices, performance optimization, and development workflows.
• Act as the internal voice of the customer to advocate for critical product improvements.

Requirements

• 2-4 years of experience in technical and customer-facing roles.
• Basic understanding of JavaScript and web development concepts.
• Experience supporting SQL or NoSQL database management systems.
• Foundational knowledge or high capacity to learn cloud platforms like AWS, Docker, Kubernetes, or Azure.
• English proficiency: C1+ required for effective written and virtual communication.
• Proven ability to troubleshoot technical issues and simplify complex concepts for teaching.

Nice to have

• Practical experience with TypeScript.
• In-depth expertise in no-code platforms and tools.
• Ability to read and fix minor bugs directly in the React-based codebase.

Culture & Benefits

• Professional growth support including funded mentor and training courses.
• Opportunity to work within a truly international company.
• Collaborative environment where team members communicate using the language of code.
• Competitive compensation packages for qualified candidates.