Customer Support Engineer

TL;DR

Customer Support Engineer (No-code): Engaging with users and resolving complex technical issues for a no-code business app builder with an accent on API integration, troubleshooting bugs, and collaborating with engineering teams. Focus on refining technical documentation, investigating codebase and logs, and educating users on performance optimization and development workflows.

Location: Remote

Company

hirify.global is a no-code business app builder with a deeply technical product that requires interaction and integration across various tech stacks.

What you will do

• Engage with users daily through email, live chat (Intercom), Slack, and Zoom.
• Troubleshoot new bugs, draft detailed bug reports, and collaborate closely with engineering teams.
• Develop and refine technical documentation to empower users with self-help resources.
• Act as the voice of the customer internally, advocating for critical concerns.
• Investigate codebase, logs, and test environments to troubleshoot challenging issues.
• Educate Jet users on best practices for performance optimization and development workflows.

Requirements

• 2-4 years of experience working in technical and customer-facing roles.
• English level: C1+, with the ability to communicate effectively through writing and virtually.
• A broad technical background and enjoyment of learning new technologies.
• Basic understanding of JavaScript and web development.
• Experience supporting a SQL or NoSQL database management system.
• Beginner understanding of platform technologies such as AWS, Docker, Kubernetes, and Azure, or a propensity to learn.
• Strong problem-solving skills and the ability to troubleshoot technical issues.

Nice to have

• Experience working in TypeScript.
• In-depth knowledge and understanding of no-code tools and platforms.
• Knowledge of React and ability to fix minor bugs in the codebase.

Culture & Benefits

• Professional and career development, including mentor and company-funded training courses.
• Work in an international company with users around the world.
• Backed by Y Combinator (investors of Dropbox, Twitter, Reddit).
• Promote a culture of inclusivity, empathy, and ongoing improvement.
• Drive innovation and efficiency in technical support practices.