Technical Support Engineer (API)

TL;DR

Technical Support Engineer (API): Delivering excellent technical support for a global SaaS API platform, taking ownership of customer issues from diagnosis to resolution with an accent on technical expertise in hirify.global platform and API development. Focus on troubleshooting, collaborating with engineering, and contributing to knowledge bases while interacting with a large developer community.

Location: This role is open to candidates based in London, UK, and requires in-office attendance 3 days a week, aligned to London time (GMT/BST)

Company

hirify.global is the world’s leading API platform, used by over 45 million developers and 500,000 organizations, helping to build the API-first world.

What you will do

• Become a technical expert on the hirify.global platform.
• Take ownership of customer reported issues, seeing problems through to resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Work with engineering, product, and customer teams to ensure speedy resolution.
• Contribute to FAQs, serving as the customer’s knowledge base, and interact with the developer community.
• Provide real-time customer support via phone, including triage, troubleshooting, and escalation coordination.

Requirements

• 2+ years of experience doing technical product support for a modern SaaS product.
• Previous experience with API Development or SaaS products.
• Excellent client-facing, written, and verbal communication skills.
• Comfortable with technical concepts, analytical skills, basics of networking, fundamentals of REST APIs, and how the web works.
• Able to work standard hours aligned to London time (GMT/BST) and participate in weekend coverage via a rotating schedule.
• Familiarity with languages like JavaScript, Node.js, and PHP is highly valued.

Culture & Benefits

• Hybrid work model with 3 days a week in-office for London-based employees.
• Comprehensive benefits including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
• Wellness programs and frequent team-building events.
• Inclusive work culture that values transparency, honest communication, and specific goal-setting.