Technical Support Engineer

TL;DR

Technical Support Engineer: Delivering technical support for hirify.global's API platform, resolving customer issues, and streamlining processes with an accent on becoming a technical expert and ensuring speedy resolution. Focus on troubleshooting complex problems, providing real-time customer support, and contributing to the knowledge base.

Location: This role is open to candidates based in Austin, TX or New York, NY

Salary: $67,400–$91,000

Company

hirify.global is the world’s leading API platform, used by over 45 million developers and 500,000 organizations, including 98% of the Fortune 500.

What you will do

• Become a technical expert on the hirify.global platform.
• Take ownership of customer reported issues and see problems through to resolution.
• Collaborate with engineering, product, and customer teams for speedy resolutions.
• Streamline processes, build internal tools, and contribute to FAQs.
• Interact with hirify.global's developer community and provide real-time phone support.
• Participate in weekend coverage to support customers outside of standard weekday hours.

Requirements

• 2+ years of experience in technical product support for a modern SaaS product.
• Previous experience with API Development / SaaS products.
• Excellent client-facing, written, and verbal communication skills.
• Comfortable with technical concepts, networking basics, REST APIs, and how the web works.
• Able to work asynchronously with a globally-distributed team.
• Familiarity with support platforms like Jira, Github, and Confluence.
• Able to work standard hours aligned to US Eastern Time (ET).
• Participate in weekend coverage as part of the role.

Culture & Benefits

• Comprehensive benefits, including full medical coverage, flexible PTO, and wellness reimbursement.
• Monthly lunch stipend and wellness programs for physical and mental health.
• Frequent team-building events and a donation-matching program.
• Hybrid work model, with employees expected to come into the office 3 days a week in specified locations.
• Inclusive culture valuing transparency, honest communication, and focused goals.