Customer Success Coordinator (Education)

TL;DR

Customer Success Coordinator (Education): Leading and moderating discussions in private Facebook groups and supporting live Zoom sessions to foster community engagement and ensure smooth program delivery with an accent on maintaining a positive environment and resolving technical issues. Focus on launching new engagement ideas and managing member records to enhance the overall student experience.

Location: Based in the US, with required travel 3-4 times a year.

Company

hirify.global is an eLearning and marketing company dedicated to advancing financial literacy through online courses for entrepreneurs.

What you will do

• Lead and moderate discussions in private Facebook groups, ensuring positive and compliant interactions.
• Support live Zoom sessions, managing chats, tracking questions, and resolving technical issues.
• Partner with Senior Coordinators and Experience Managers to launch new community engagement initiatives.
• Manage member records, access permissions, and updates with accuracy.
• Guide members to navigate programs and resources, pointing them towards relevant opportunities.
• Collaborate with Brand Directors and other departments for seamless project and campaign alignment.
• Keep a pulse on community feedback and share insights to improve the member experience.
• Handle behind-the-scenes tasks like documentation, reporting, and tracking communications.

Requirements

• 2+ years of experience in community management, customer success, or member engagement.
• A knack for keeping online spaces positive, productive, and fun.
• Strong time management and organizational skills to juggle multiple priorities.
• Stellar written and spoken communication skills, effective with all types of individuals.
• Tech-savvy across platforms like Facebook, Zoom, and Kajabi.
• A creative problem-solver who loves helping people.
• Must be eligible to work in the US.

Nice to have

• Experience in Real Estate, Education, or Member/Student Services.
• Bachelor’s degree or equivalent experience.

Culture & Benefits

• Paid Time Off and Holidays Off.
• Health Package including Medical, Dental, and Vision coverage.
• Optional 24/7 tele-health support, short & long term disability, and life insurance.
• 401(k) with company match at 4%.
• Maternity and paternity leave.
• Free enrollment in company’s online courses.
• Servant leadership team with an open-door policy.
• Opportunities for continued development and internal growth.
• Positive culture that values hard work and relationships.
• National and international volunteer opportunities.
• Frequent company events.