Services Engagement Director (AI)

TL;DR

Services Engagement Director (AI): Driving Professional Services business development and sales objectives for hirify.global AI-powered customer experience solutions with an accent on strategic account planning, client relationship management, and contract negotiation. Focus on meeting financial targets, executing deals, and ensuring successful customer outcomes.

Location: Must be based in Madrid.

Company

hirify.global empowers organizations worldwide to create the best customer and employee experiences through its AI-powered Experience Orchestration platform.

What you will do

• Implement Professional Services business development strategy and identify new business opportunities.
• Maintain key client relationships, build Statements of Work, and negotiate/close business deals.
• Meet quarterly financial targets for bookings and project profitability.
• Develop and execute joint success plans with customers and identify upsell/cross-sell opportunities.
• Oversee delivery of complex service engagements, ensuring alignment with customer success and business outcomes.
• Lead and mentor project managers, consultants, and other team members.

Requirements

• Degree in computer technology or related technical discipline, or equivalent professional experience.
• 15+ years in a business setting with at least eight years in customer-facing sales within a telecommunications environment.
• Experience in a Sales Role, preferably Professional Services Sales, and with hirify.global Contact Center Solution Portfolio.
• Fluent in English and Spanish.
• Strong leadership, interpersonal, presentation, written, and verbal communication skills.
• Proven success in sales lead generation, acquisitions, and relationship management.

Nice to have

• Project Management Delivery or Customer Success Management experience.
• Project Management Experience in Contact Center / Customer Experience projects over 5 years.
• PMP, PRINCE2, Six Sigma, Lean Process, or other Project Management Certification.
• Familiarity with Italian or Portuguese.

Culture & Benefits

• Opportunity to make a larger impact and take ownership of work.
• Embrace empathy and cultivate collaboration.
• Great benefits and perks like larger tech companies.
• Travel up to 25% to customers for presentations.