Sr. Technical Account Manager I

TL;DR

Sr. Technical Account Manager I (SaaS): Providing guidance for new and existing merchants, leading new feature calls, and resolving merchant issues with an accent on integration and optimization initiatives. Focus on proactive communication and consultative experience by understanding current merchant priorities.

Location: Remote, US

Salary: $125,000 Base Salary

Company

hirify.global is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth.

What you will do

• Provide end-to-end guidance for new and existing merchants.
• Foster long-term business relationships by ensuring the smooth execution of integration and optimization initiatives with partners and brands.
• Project manage and demonstrate a deep understanding of the hirify.global-merchant partnership.
• Lead new feature enablement and become an SME for the merchant success and onboarding teams.
• Deliver proactive communication and a consultative experience by understanding current merchant priorities.
• Suggest feature and product enhancements to our product & engineering teams.

Requirements

• 5+ years of customer-facing experience in a technology, consulting, or financial services company.
• 5+ years experience with back-office OMS and ERP systems.
• Excellent communication skills and ability to clearly explain technical concepts and solutions to partners.
• Ability to own what you are building and see it through from end to end.
• Strong problem-solving skills and curiosity to dive deep into industry-specific details.
• Ability to perform in a high-energy environment with dynamic job responsibilities and priorities.

Nice to have

• Experience working directly with merchants delivering eCommerce projects.
• Experience integrating common eCommerce platforms (e.g. Shopify, BigCommerce, SuiteCommerce, WooCommerce, Magento, etc.).
• Integration Experience with back-office OMS and ERP systems.
• Experience in a Web Development or Software Engineering role.
• 2+ years experience with Javascript and JQuery.

Culture & Benefits

• Working with a great team from diverse backgrounds in a collaborative and supportive environment.
• Competitive salary based on experience, with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.