Renewals Operations Manager

TL;DR

Renewals Operations Manager: Architecting and implementing global retention strategies and optimizing the end-to-end renewal lifecycle with an accent on process architecture, accurate forecasting, and seamless customer experience. Focus on translating data insights into actionable strategies for executive leadership and managing the renewal-specific tech stack.

Location: Hybrid (Frisco, TX, US), requiring 2-3 days in office per week

Salary: $120,050 – $150,000

Company

hirify.global is a global cybersecurity company focused on redefining the future of cybersecurity for over 50,000 business and government customers.

What you will do

• Define and implement global renewals strategies, including segmentation, engagement playbooks, and churn mitigation frameworks.
• Design, optimize, and document the end-to-end renewal workflow within Salesforce, identifying bottlenecks and automating manual tasks.
• Lead weekly, monthly, and quarterly renewal forecasting, providing executive visibility into churn risks, upsell opportunities, and renewal health.
• Act as the primary liaison between Finance, Sales, and Customer Success leadership to ensure seamless handoffs.
• Manage and optimize the renewal-specific tech stack, evaluating and implementing new tools.
• Identify trends in customer churn and down-sell, translating these insights into actionable strategies for the executive team.

Requirements

• 5-7+ years in Sales/CS Operations, RevOps or Renewal Ops, with at least 2 years focused specifically on Renewals or Retention.
• Advanced Salesforce (SFDC) proficiency; Experience with CPQ or Gainsight is highly preferred.
• Ability to build complex retention models and look beyond the "what" to explain the "why" to leadership.
• Exceptional ability to translate complex data into a narrative for C-suite executives.
• Proven track record of leading large-scale projects (e.g., launching a new renewal playbook or a Go-To-Market strategy).

Culture & Benefits

• A dynamic workforce embracing unique experiences, skills, and abilities.
• Flexible work hours and family-friendly benefits.
• Retirement Plans.
• Medical, Dental, and Vision Coverage.
• Paid Time Off and Paid Parental Leave.
• Support for Community Involvement.