IT Helpdesk Specialist

Формат работы

onsite

Тип работы

fulltime

Грейд

middle

Английский

Страна

Germany

Описание вакансии

Текст:

TL;DR

IT Helpdesk Specialist: Providing Level 1 and Level 2 technical support for internal and external users with an accent on troubleshooting hardware, software, and network issues. Focus on efficient service ticket resolution, enterprise application support, and contributing to IT infrastructure projects.

Location: Onsite in Ottobrunn, Bavaria, Germany

Company

hirify.global is a fast-growing privately funded company building modern space businesses to provide sustainable launch solutions for satellites.

What you will do

Serve as the first point of contact for technical support via phone, email, Teams, remote desktop, and ticketing systems.
Monitor and resolve service tickets efficiently, escalating complex issues when necessary.
Provide technical assistance for laptops, desktops, docking stations, mobile phones, tablets, and printers.
Install, configure, and maintain IT equipment such as desktops, laptops, printers, and peripherals.
Maintain IT equipment inventory and oversee hardware allocation and returns.
Conduct basic troubleshooting for LAN/Wi-Fi, VPN (Netskope), DNS/DHCP issues.
Provide onsite IT support for building up IT infrastructure for new offices or launch facilities.
Document incidents, troubleshooting steps, and resolutions in Jira and Confluence.

Requirements

At least 3 years of experience working in a corporate IT environment.
Proficient in managing Windows environments, Microsoft Office 365 applications, and Microsoft 365 administration.
Skilled in the management of ticketing systems.
Possess strong competencies in hardware and software setup.
Familiarity with scripting languages such as Python and PowerShell.
Self-organized working method and good communication skills.
Fluent in English.