Customer Success Manager

TL;DR

Customer Success Manager: Partnering with customers to drive product adoption, demonstrate ROI, and ensure long-term value from hirify.global products with an accent on managing a portfolio of corporate accounts and defining success plans. Focus on translating product interest into measurable business outcomes and orchestrating cross-functional engagement.

Location: Hybrid position with remote work available from any of the 43 US states where hirify.global operates (e.g., Illinois, Kentucky, Kansas, Idaho, Delaware)

Salary: $67,000–$101,000 USD

Company

hirify.global is a product company specializing in a suite of software products that help customers achieve measurable outcomes.

What you will do

• Own and manage a portfolio of Corporate Enhanced Tier accounts, serving as their primary Customer Success Manager.
• Build trusted-advisor relationships and partner with Account Executives to define success plans.
• Design and deliver scaled adoption support for Corporate Standard Tier customers for new product onboardings.
• Drive product adoption and outcomes by translating interest into measurable success goals.
• Monitor usage, progress, and friction points, documenting Verified Outcomes.
• Orchestrate cross-functional engagement with internal teams like Adoption Services, Product, Support, and Sales.

Requirements

• 1–3 years of experience in a customer-facing role (Customer Success, Support, Consulting).
• Strong ability to organize work, manage projects, and follow defined processes.
• Comfort translating customer needs into structured plans and clear next steps.
• Excellent written and verbal communication skills.
• Work authorization for the USA is required.

Nice to have

• Experience in SaaS or technology-enabled services.
• Exposure to onboarding, implementations, or adoption-focused work.
• Familiarity working cross-functionally in a fast-moving environment.

Culture & Benefits

• Committed to competitive, fair, and equitable compensation practices.
• Total compensation includes a competitive base salary, annual performance bonus, and long-term incentives.
• Hybrid work arrangement.