Senior Customer Success Specialist (SaaS)

TL;DR

Senior Customer Success Specialist (SaaS): Managing customer strategy and product utilization across the CDSP product portfolio with an accent on optimizing customer outcomes and ensuring alignment with the client’s clinical, operational, and strategic goals. Focus on strengthening customer relationships, driving product adoption, and maximizing value realization.

Location: Remote (USA)

Salary: $71,300.00 - $124,500.00 USD

Company

hirify.global Health's Clinical Decision Support and Provider Solutions (CDSP) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care.

What you will do

• Partner with Sales to build and maintain the health and well-being of assigned Major Accounts, effectively managing customer expectations, and supporting success and renewal.
• Lead the development and execution of comprehensive customer project plans, including implementation and optimization activities with milestones and goals.
• Oversee and analyze customer utilization patterns to identify areas of risk, opportunity, and need.
• Conduct utilization reviews with customer providing actionable insight into product usage and making data-driven recommendations for improvement.

Requirements

• Bachelor’s degree required, Business Health Administration preferred.
• 3+ years of experience in SaaS-based customer success, account management, or a related role, with a focus on strategic or enterprise-level customer engagement and value realization.
• Must have experience owning a book of business, and fostering relationships within customer accounts.
• Healthcare background, preferred.
• Excellent project management skills.
• Applicants may be required to appear onsite at a hirify.global office as part of the recruitment process.

Nice to have

• Experience with AI tools, a huge plus.

Culture & Benefits

• hirify.global offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life.
• Including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits.
• Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.