TL;DR

Customer Success Manager (Saas): Onboarding and managing a portfolio of SaaS customers to ensure they successfully adopt and utilize the company's software solutions, with an accent on customer satisfaction, user adoption, and renewal management. Focus on providing technical support, acting as a liaison between customers and internal teams, and participating in industry events.

Location: Onsite in Detroit, MI

Company

%hirify_global% develops software applications to improve sales and customer-facing team productivity.

What you will do

Onboard new customers by configuring their systems and explaining solution administration.
Manage a customer portfolio, providing guidance, improving adoption, and handling renewals.
Act as a liaison between customers and the sales organization, addressing licensing issues.
Handle support requests and assist with installation and configuration for prospective and current customers.
Provide technical backup to customer-facing teams and facilitate support calls with clients.
Act as a liaison between the development team and customers and participate in trade shows and customer visits.

Requirements

2-4 years of relevant work experience.
Salesforce experience is a must.
Customer Success or Account Management experience preferred.
Excellent phone and teleconferencing (e.g. Zoom) presence.
Exceptional verbal and written communication skills.
Excellent organizational and follow-through skills are mandatory.

Culture & Benefits

Collaborative and positive team environment.
Creative problem-solving and robust critical thinking are valued.
Opportunity to develop relationships with customers.
A strong sense of curiosity and willingness to learn new technical skills is encouraged.
Excitement and interest in the Force.com platform and the AppExchange.

Customer Success Manager (SaaS)