Customer Success Manager (Competitive)

TL;DR

Customer Success Manager (Competitive): Acting as a strategic partner to customers to align hirify.global's technology with their athletic goals, focusing on securing retention, driving product engagement, and identifying expansion opportunities for revenue growth across accounts. Focus on executing high-impact onboarding, maximizing territory impact, and mastering metrics to proactively identify at-risk accounts.

Location: Hybrid (Lincoln, NE, United States), requiring 3 days in the office each week. Candidates must live within commuting distance of hirify.global's Lincoln, Nebraska headquarters.

Salary: Base Salary Range: $33,600 - $45,500 USD (yearly). On-Target Earnings: $48,000 - $65,000 USD (yearly).

Company

hirify.global is a product company that builds software to help coaches and athletes worldwide capture video, analyze data, and share highlights to improve their game.

What you will do

• Execute high-impact onboarding processes for new accounts, ensuring immediate value and long-term success.
• Maximize territory impact by driving deep product adoption and integration into customers' daily workflows.
• Drive strategic engagement through reviews and strategy sessions, providing education and roadmaps for program goals.
• Champion the full hirify.global product ecosystem, identifying opportunities to bridge program gaps with broader offerings.
• Master key metrics (engagement, churn, expansion revenue) to proactively identify and mitigate at-risk accounts.

Requirements

• Must live within commuting distance of Lincoln, Nebraska headquarters for hybrid work (3 days onsite).
• English: B2 required.
• Possess a relentless advocacy for user experience, leaning into tough conversations to resolve issues.
• Demonstrate command communication skills for web demos and renewal negotiations, translating technical value.
• Exhibit commercial and data acumen to understand the sales funnel, spot expansion signals, and use health scores.
• Be technology savvy, quickly grasping product-market fit and comfortable using tools like Salesforce and Salesloft.
• Master prioritization to balance a heavy workload without dropping tasks.

Nice to have

• Experience as an innovator, looking for better ways to refine processes and find creative solutions.
• Previous experience in the sports industry as a coach, athlete, or administrator.
• Background in a client-facing role at a SaaS tech company, understanding subscription renewals and churn.
• Familiarity with the hirify.global Suite of products.

Culture & Benefits

• Champion work-life harmony with flexible vacation, company-wide holidays, and meeting-free days.
• Guarantee autonomy with an open culture that trusts employees to own their work and try new ideas.
• Encourage career growth through resources and professional development opportunities.
• Provide an environment for success, including tech stack and hardware for remote or office work.
• Support mental and physical health with an Employee Assistance Program and fitness partners.
• Comprehensive medical insurance coverage, including vision, dental, fertility, and family forming benefits.
• Contribute to 401(K) with a company match up to 4% of contributions.