Senior Customer Success Manager, Enterprise (German)

TL;DR

Senior Customer Success Manager (Enterprise, German): Guiding enterprise customers through their hirify.global lifecycle, ensuring value realization and driving adoption with an accent on establishing long-term relationships and retention. Focus on leading executive-level discussions, strategizing renewals, mitigating risks, and identifying expansion opportunities in partnership with sales.

Location: Remote (United Kingdom)

Company

hirify.global is a leading cybersecurity product company building the foundation for a safe, productive digital future through its market-leading enterprise password manager and Extended Access Management solutions.

What you will do

• Proactively guide enterprise customers to maximize value from their hirify.global investment.
• Act as a trusted advisor, champion, and advocate for customer needs and priorities.
• Drive net revenue retention, including renewal strategy, risk mitigation, and identifying expansion opportunities.
• Lead Quarterly Business Reviews (QBRs) and executive check-ins with C-level stakeholders.
• Develop and execute Enterprise Success Plans aligned to customer business outcomes.
• Drive adoption at scale across large organizations, mitigating risks and accelerating time to value.

Requirements

• 5+ years of experience managing Enterprise or strategic accounts in a SaaS Customer Success role.
• Professional fluency in German and English, with the ability to lead executive-level discussions.
• Proven success driving net revenue retention and identifying expansion opportunities.
• Strong executive presence with experience leading Quarterly Business Reviews (QBRs) and strategic account planning.
• Demonstrated ability to navigate complex, multi-threaded stakeholder environments, engaging C-level and senior decision-makers.
• Experience leveraging CRM and Customer Success platforms to manage account health and forecast retention.

Culture & Benefits

• Emphasis on collaboration, clear communication, receptiveness to feedback, and core values.
• Remote-first work environment with occasional travel for department-wide offsites and customer events.
• Maternity and parental leave top-up programs and competitive health benefits.
• Generous PTO policy, RSU program, retirement matching, and a free hirify.global account.
• Commitment to leveraging AI best practices and driving innovative solutions.
• Paid volunteer days and peer-to-peer recognition program.