Customer Success Manager (Arabic or German Skills)

TL;DR

Customer Success Manager (SaaS): Driving adoption and value realization of an employee experience platform for key customers in EMEA with an accent on executive relationship building, identifying upsell opportunities, and ensuring renewal. Focus on executing customer success plans, quantifying value, and acting as a trusted advisor.

Location: Hybrid work model, requiring office attendance in Manchester, UK.

Company

hirify.global is a leader in digital employee experience management software, enabling IT leaders to proactively manage employee digital experiences.

What you will do

• Own and execute Customer Success Plans to ensure maximum value delivery for accounts.
• Engage and build relationships with customer executives as a trusted advisor to identify and measure hirify.global's impact.
• Identify new opportunities through professional services engagements or upsell/cross-sell of additional solutions.
• Identify and escalate any critical issues or risks of renewals, collaborating with the Account Team.
• Host workshops to educate customers on product use and how to quantify the value of outcomes.
• Lead quarterly business reviews with key customer stakeholders to communicate progress and provide thought leadership.

Requirements

• 3-5 years of experience as a Customer Success Manager in the Software Industry with successful SaaS adoption.
• Strong business acumen with the ability to generate creative, pragmatic solutions.
• Technical background or technological savvy to learn hirify.global products, services, and technologies.
• Excellent written, oral, and interpersonal communication skills, comfortable interacting with senior leaders.
• Strong understanding of IT Operations, ITSM processes (ITIL), or End User Computing/Client Management practices is preferred.
• Fluent in English (written and verbal).
• Arabic speaker essential.
• German and/or French language skills are highly desirable.

Culture & Benefits

• Permanent Contract and a competitive compensation package.
• Hybrid work model balancing office and remote work.
• Flexible Hours and unlimited vacation (on top of 25 days holidays plus 3 company-paid volunteer days).
• Fully covered private health insurance for you and your family, life insurance, and Medicash Solo Level 2.
• Pension contribution of 12% (6% from employee and 6% from employer).
• Free access to professional training platforms.
• 16 weeks of fully paid leave for primary caregivers, 6 weeks for secondary caregivers, and Kiddivouchers.
• 50% reimbursement on public transportation fees, up to a maximum of £1,250 gross/year.
• Reimbursement of up to £40 for gym and fitness memberships monthly.