Customer Success Manager

TL;DR

Customer Success Manager: Driving revenue growth by building and managing strategic accounts and client relationships with an accent on new business development, up-selling, and cross-selling. Focus on understanding client business, positioning hirify.global as a partner, and fostering strong relationships with key stakeholders.

Location: Remote within Germany

Company

hirify.global Software is a leader in full stack automation fabric solutions for mission-critical business processes, offering the first SaaS-based composable automation platform specifically built for ERP.

What you will do

• Implement sales tactics to achieve corporate revenue/profit goals aligned with hirify.global’s expansion strategy.
• Grow businesses with new and existing key customers, maximizing cross-sales opportunities.
• Develop an in-depth understanding of client business to drive customer-centric opportunities.
• Position hirify.global as a business partner to address client goals within Digital, Business & Technology transformation.
• Foster strong relationships with key client stakeholders to generate and drive deals through the sales process.
• Create proposals, negotiate deals, and maintain an accurate pipeline and reporting dashboard.

Requirements

• Experience in Business-to-Business and software sales background.
• Proven track record in Account Management.
• Demonstrated ability to provide solutions and change behavior in support of business goals.
• Strong interpersonal skills, including verbal and written communication.
• Ability to handle complex and dynamic requirements and deadlines.
• Native-level or professional fluency (C1/C2) in German is essential.

Culture & Benefits

• Work in a team with happy, enthusiastic over-achievers.
• Strong core values focused on teamwork, customer success, curiosity, and ownership.
• Global team of automation experts and customer success engineers.
• Commitment to diversity and equal opportunity.
• Respectful and open work environment.