Client Success Director (Wellness)

TL;DR

Client Success Director (Wellness): Managing and growing hirify.global Enterprise clients across Italy, focusing on strategic partnerships, commercial relationships, and renewals. Focus on leading a team of senior account managers, engaging with C-suite executives, and driving revenue growth within the Italian market.

Location: Hybrid in Rome, Italy, with an expectation to be in the office roughly 1-2 times per week.

Company

hirify.global is a company revolutionizing workplace wellness by connecting employees to fitness, mindfulness, therapy, nutrition, and sleep partners through a single subscription platform.

What you will do

• Lead, coach, and manage a team of senior client success managers.
• Build and maintain strategic, long-term relationships with senior stakeholders and C-suite executives of key clients.
• Collaborate with internal hirify.global teams to ensure strategic plans for clients are executed effectively.
• Represent hirify.global at industry events, showcasing its vision in Employee Wellbeing.
• Drive commercial relationships, renewals, and revenue growth for the overall client portfolio in Italy.

Requirements

• Proven success in SaaS Account Management with Enterprise clients (500+ FTEs) in the Italian market.
• Mandatory experience in managing and developing teams of account managers.
• Expertise in strategic account management, including navigating complex organizations and identifying business needs.
• Strong ability to engage with C-suite executives and senior stakeholders.
• Exceptional written and verbal communication skills, with comfort in using data for sales processes.
• Strong analytical mindset for data interpretation and compelling presentations.

Culture & Benefits

• Free Gold membership with access to onsite gyms, digital fitness, and online wellness resources for self and up to three family members.
• Flexible First company offering hybrid options, home office reimbursement, and a monthly work allowance.
• Flexible schedule, allowing employees to define schedules aligning with time zones, team needs, and personal routines.
• 30 days paid holiday per year plus annual holidays, including an extra day for your birthday.
• 100% paid parental leave for new parents, with extended leave and ramp-back for birthing parents.
• Access to world-class platforms, interactive sessions, and personalized development roadmaps for career growth.