Senior Channel Solutions Consultant

TL;DR

Senior Channel Solutions Consultant: Supporting Channel Account Managers by engaging, educating, and enabling Channel Partners and Technology Services Distributors (TSDs) to successfully position and deliver hirify.global solutions with an accent on understanding customer environments, technical requirements, and business objectives. Focus on crafting compelling business and technical narratives, driving product development feedback, and representing the company at industry events.

Location: United States based, with up to 60% travel to partner sites and conferences as needed.

Salary: $155,000–$185,000 base salary plus commission.

Company

hirify.global automates customer service through lifelike voice assistants, enabling businesses to deliver outstanding customer service by automating critical customer service operations.

What you will do

• Lead discovery sessions, technical reviews, and workshops with Channel Partners and TSDs.
• Educate partners on hirify.global’s capabilities and value proposition, identifying expansion opportunities.
• Craft and present compelling business and technical narratives to prospects and customers.
• Partner with Product Management, Engineering, and Research to provide field insights for product innovation.
• Contribute to technical responses for RFPs, RFIs, proposals, and security questionnaires.
• Deliver training sessions and represent hirify.global at conferences and industry events.

Requirements

• Proven experience working within a channel ecosystem, with a strong understanding of channel motion and partner engagement models.
• 5+ years of experience in a customer-facing Solutions Consulting, Sales Engineering, or Solutions Architect role.
• Experience with contact center platforms (e.g., Genesys, NICE, Five9, Cisco, Avaya, Amazon Connect).
• Strong understanding of CX best practices and enterprise customer expectations.
• Knowledge of integration methodologies (REST APIs, SOAP) and telephony fundamentals (PSTN, SIP, RTP).
• High-level familiarity with privacy, compliance, and security standards (SOC 2, ISO 27001, GDPR/CPPA, HIPAA).

Culture & Benefits

• Participation in the company’s employee share options plan.
• Comprehensive medical, dental & vision benefits (100% single, 70% dependent coverage).
• Opportunity to contribute to a 401k plan.
• Flexible PTO policy plus 11 company holidays.
• Annual learning and development allowance and a one-off WFH allowance.
• Enhanced parental leave and company-funded fertility/family-forming programmes.
• Strong focus on values: excellence, ownership, relentless improvement, bias for action, disagree and commit, build for people.