Solutions Engineer (AI)

TL;DR

Solutions Engineer (AI): Leading technical discovery and pre-sales activities for AI-powered customer service solutions with an accent on articulating value, designing Proof of Concepts, and addressing security questions. Focus on translating complex business challenges into tailored solutions and influencing product direction with customer feedback.

Location: Hybrid in Chicago, Illinois. Employees are expected to be in the office at least three days per week.

Salary: $146,750 - $193,500 OTE within the Greater Chicago Area.

Company

hirify.global is an AI Customer Service company helping businesses provide incredible customer experiences with its AI agent Fin and the hirify.global Customer Service Suite.

What you will do

• Lead technical discovery to identify and address customer needs.
• Deliver an exceptional pre-sales experience by articulating hirify.global's value.
• Conduct impactful, value-based solution reviews and technical sessions.
• Design and lead tailored Proof of Concepts (POCs).
• Serve as the primary resource for RFPs and customer security questions.
• Collaborate cross-functionally with Product and Engineering to represent the customer voice.

Requirements

• Minimum of 4 years of experience in a technical pre-sales role, managing C-Level relationships.
• Portuguese Fluency required, Spanish preferred.
• Strong technical acumen in conducting technical discovery and delivering high-impact value presentations.
• Ability to solve problems independently while thriving in collaborative team environments.
• Familiarity with managing POCs, RFPs, and addressing complex security questions.
• Willing and able to travel occasionally.

Culture & Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy and Paid Parental Leave Program.
• 401k plan & match.
• Hybrid working policy with 3 days in-office expectation.
• Open and accepting culture focused on work, avoiding divisive social or political topics.