Lead HR Operations

TL;DR

Lead HR Operations: Act as a senior point of contact for complex HR queries and lifecycle transactions, ensuring global process alignment and delivery. Accent on executing a multi-year strategy for the HR Shared Services Center, transitioning to a unified global hub, and optimizing HR technology. Focus on driving "Global Standard", enhancing end-to-end HR service delivery, and ensuring compliance across diverse geographies.

Location: Hybrid in London, UK. Strong understanding of European regional requirements (UK, France, Germany, Netherlands) is essential.

Company

hirify.global is a SaaS company that develops customer and employee experience software, serving over 50,000 businesses worldwide with products like Freshdesk, Freshsales, and Freshservice.

What you will do

• Act as a senior contact for complex HR queries and lifecycle transactions, ensuring global process adherence.
• Execute a multi-year strategy for the HR Shared Services Center, transitioning to a unified global hub.
• Optimize HR technology (Workday, Freshservice) to streamline workflows and improve employee experience.
• Identify and implement process improvements for enhanced end-to-end HR service delivery.
• Ensure all HR activities comply with hirify.global policies and regional regulations, supporting data audits.
• Partner with Global Payroll and HR stakeholders to ensure accurate data flow and meet organizational goals.

Requirements

• 6+ years of HR Operations/Shared Services experience, preferably within a fast-paced global technology company.
• Full professional fluency in English (written and spoken) is required.
• Strong understanding of European regional requirements, particularly across the UK, France, Germany, and the Netherlands.
• Proven experience with HRIS platforms (Workday preferred) and a strong focus on data integrity.
• Deep understanding of the employee lifecycle and global process excellence methodologies.
• Ability to navigate global stakeholders and collaborate effectively across different time zones.

Nice to have

• Proficiency in French.

Culture & Benefits

• Global workplace fostering diversity, inclusion, and equal opportunity for all.
• Environment enabling employees to find their true potential, purpose, and passion.
• Commitment to a vibrant, richer work environment.