Principal Product Manager (Ai)

TL;DR

Principal Product Manager (AI): Leading hirify.global's AgentX Support, an AI-native engine transforming customer service, with an accent on AI agent resolution, orchestration frameworks, and multi-modal customer engagement. Focus on defining product analytics strategy, ensuring AI quality, and driving continuous improvement through data analysis and customer feedback.

Location: Palo Alto, California

Company

hirify.global transforms technology complexity into business opportunity, helping businesses globally streamline operations by connecting data, processes, applications, and experiences.

What you will do

• Define the vision and long-term strategy for AI-native, agentic customer support.
• Design orchestration frameworks that connect large language models with enterprise systems of record.
• Define the next-generation support agent workspace augmented by real-time AI guidance.
• Define and deliver new modes of customer support beyond chat and email, including voice and video interactions.
• Establish frameworks to measure, infer, and track the effectiveness, correctness, and reliability of AI agent responses.
• Own the end-to-end product roadmap from early innovation through platform-scale execution.

Requirements

• 10+ years of product management experience in enterprise software.
• Demonstrated success building 0-to-1 products or defining new market categories.
• Track record shipping ML/AI products to production (not just prototyping).
• Experience with customer support platforms or CRM systems.
• Experience with real-time systems or high-throughput environments.
• Exceptional written and verbal communication skills, with executive-level presence.

Nice to have

• Familiarity with AI agent frameworks, tool invocation, policy engines, and AI safety patterns.
• Experience building products for frontline operational users, including human support agents.
• Evidence of industry thought leadership through speaking, writing, or advisory roles.

Culture & Benefits

• Flexible, trust-oriented culture that empowers everyone to take full ownership of their roles.
• Driven by innovation and looking for team players who want to actively build our company.
• Balancing productivity with self-care.