Customer Solutions Engineer (AI)

TL;DR

Customer Solutions Engineer (AI): Serving as a technical bridge between enterprise customers and product/engineering teams, focusing on presale and postsale technical support and integration design. Focus on delivering product demos, scoping integration architectures, and building proof-of-concept integrations for enterprise clients.

Location: New York, NY, USA

Company

A B2B SaaS and fintech company specializing in a platform with APIs and AI agent capabilities.

What you will do

• Lead technical discovery sessions and deliver live product demos to enterprise prospects.
• Scope and design integration architectures, mapping hirify.global’s APIs to customer systems (ERPs, e-commerce).
• Author technical sections for RFP responses and security questionnaires.
• Build proof-of-concept integrations and prototypes to accelerate deal closure.
• Translate complex buyer technical requirements into clear internal specifications for Product and Engineering.
• Support enterprise customers through integration launch, troubleshooting API issues, and unblocking technical blockers.

Requirements

• 3–5 years of experience in a Solutions Engineering, Sales Engineering, Technical Consulting, or similar customer-facing technical role.
• Experience at a B2B SaaS or fintech company.
• API fluency across RESTful APIs, webhooks, and third-party integrations.
• Familiarity with agentic AI, LLMs, and agentic workflows in enterprise software.
• Strong communication skills to translate between technical and internal teams.
• Exposure to enterprise sales cycles with large, complex buyers.

Nice to have

• Experience in B2B payments, lending, invoicing, or accounts receivable.
• Familiarity with ERP systems (NetSuite, QuickBooks) and e-commerce platforms.
• Experience working with or building on AI agent frameworks (LangChain, LangGraph).
• Background in writing technical documentation, integration guides, or developer-facing content.

Culture & Benefits

• Role sits within the Revenue organization.
• Manage ambiguity and prioritize across multiple deals independently.