Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Managing a large book of business and driving feature adoption, outcomes, renewals, account expansion, and customer satisfaction. Focus on building strong relationships with customers and collaborating across Sales, Marketing, Technical Solutions, Services, Product, and Engineering.

Location: Mexico City

Company

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.

What you will do

• Build and foster strong relationships with a large book of customers.
• Act as the main point of contact for training and product support, delivering an exceptional customer experience.
• Become a specialist in the Smartly platform and digital advertising to continuously solve problems for customers and improve feature adoption.
• Meet targets and drive growth, maximize customer renewals, and feature adoption.
• Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product, and Engineering.
• Contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives.

Requirements

• Possess 4+ years of relevant experience in a customer success or similar customer-facing function.
• Be capable of learning new tools and processes quickly.
• Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc).
• Be a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals.
• Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals.
• Have professional spoken and written English plus fluency in Spanish.

Culture & Benefits

• Multinational and diverse team of 750+ from 60+ nationalities, working in 13 countries.
• Inclusive environment where everyone feels respected and heard.
• Focus on Diversity, Equity & Inclusion.