Customer Success Manager (Clinical Solutions)

TL;DR

Customer Success Manager (Clinical Solutions): Managing the adoption and long-term success of clinical technology portfolios for healthcare professionals with an accent on stakeholder relationship management and customer value realization. Focus on developing customized success strategies, driving product adoption, and supporting renewal efforts within healthcare organizations.

Location: Mexico

Company

A global technology and information solutions provider focused on helping healthcare professionals improve professional practice and optimize care delivery.

What you will do

• Build and nurture strong relationships with healthcare stakeholders to strengthen partnerships and engagement.
• Develop joint strategic plans for customer success and long-term value realization.
• Investigate clinical and operational needs to create customized success strategies and track progress via key metrics.
• Support renewal efforts and collaborate with Account Managers for strategic sales conversations.
• Provide product training, onboarding, and guidance to healthcare professionals.
• Represent the company at regional events to increase thought leadership in the healthcare industry.

Requirements

• Based in Mexico
• Background in Nursing, Medicine, Public Health, Biomedical sciences, or equivalent healthcare experience.
• Experience working with hospitals, healthcare systems, or clinical workflows.
• 1–2 years of client-facing experience in Customer Success, Account Management, or Clinical Support.
• Advanced English proficiency (C1)
• Strong problem-solving skills and ability to influence global teams.

Culture & Benefits

• Focus on healthy work/life balance with flexible hours.
• Wellbeing initiatives and shared parental leave.
• Study assistance and sabbatical opportunities.
• Country-specific benefits tailored to the local region.