Associate Customer Success Manager

TL;DR

Associate Customer Success Manager (Customer Success): Retaining and growing K-12 accounts by supporting customers who adopted Parchment with consultative, high-value engagements. Focus on managing a 100–500 account book, driving renewals and expansions, and handling quoting, negotiations, contract closures, and accurate revenue forecasting.

Location: Mexico

Company

hirify.global builds intuitive products that simplify learning and personal development.

What you will do

• Act as a liaison between customers and hirify.global.
• Deliver a superior member experience through consultative engagements and well-prepared presentations.
• Align Parchment products and services with member business strategy by identifying needs and uncovering growth opportunities.
• Build and maintain a broad network of relationships across member organizations and within Parchment.
• Manage a book of 100–500 accounts, including renewals support, retention, expansions, cross-selling, quoting, negotiations, contract closures, and revenue forecasting.
• Meet revenue (renewals and expansions) and customer satisfaction goals.

Requirements

• Bachelor’s degree.
• 1–2 years of experience as a Customer Success Manager, Account Manager, or in a related role.
• Strong ability to set clear expectations and drive issues/goals to completion.
• Excellent written and verbal communication skills, including confident presentation and public speaking.
• Proficiency with Google or Microsoft Suites and experience with a CRM (e.g., Salesforce).
• Proven ability to manage 100–500 member accounts and achieve 90%+ of quarterly/annual goals.

Culture & Benefits

• Flexible work culture with remote, hybrid, and in-office collaboration spaces varying by role, team, and location.
• Generous time off, including local holidays and an annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• Competitive compensation and participation in an ownership program for full-time employees.