Strategic Account Manager

TL;DR

Strategic Account Manager: Driving retention and expansion for hirify.global's high-value enterprise customers with an accent on building long-term relationships and delivering consistent value. Focus on revenue growth, product adoption, and proactively addressing churn risks to ensure high customer satisfaction.

Location: Hybrid (3 days/week in Montreal office)

Company

hirify.global's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

• Serve as the primary point of contact for hirify.global’s highest-value enterprise customers, ensuring a seamless customer experience.
• Develop and implement strategic account plans to achieve revenue growth and improve product adoption.
• Lead commercial negotiations for renewals and account expansions.
• Monitor customer usage data and account health metrics to inform retention strategies.
• Proactively identify and address churn risks.
• Collaborate cross-functionally with internal teams to support innovation and timely resolution of issues.

Requirements

• 5+ years in Enterprise Customer Success or Account Management within B2B environments.
• Demonstrated success managing complex enterprise accounts and building long-term partnerships.
• Strong consultative selling, negotiation, and strategic thinking skills.
• Deep industry expertise in Retail and/or Hospitality technology.
• Proficient in using CRM platforms (e.g., Salesforce, HubSpot).
• Excellent communication and presentation skills, capable of engaging confidently with C-level executives.
• Fluency in English as a working language.

Culture & Benefits

• Flexible hybrid environment (3 days/week in office).
• Genuine career opportunities in a company that’s creating new jobs every day.
• hirify.global RSU program.
• Unlimited paid time off policy.
• Flexible working policy.
• Health insurance and wellness benefits.