Renewals Specialist (German)

TL;DR

Renewals Specialist (German): Managing the entire renewals process for security software products to ensure high customer retention and revenue expansion, fostering long-term client relationships with an accent on proactive churn management, discount removal strategies, and accurate contract renewals. Focus on data analysis for retention strategies, identifying upselling/cross-selling opportunities, and effective collaboration with sales, customer success, and product teams.

Location: Remote within the UK

Company

hirify.global is a leader in providing secure, user-friendly password management and identity protection solutions, trusted by millions of users worldwide, and has branched into Extended Access Management.

What you will do

• Execute the renewal process to retain and expand ARR, proactively handling churn scenarios and discount strategies.
• Oversee renewal management for existing customer accounts, ensuring timely and accurate contract renewals.
• Build and maintain strong client relationships to understand needs, address concerns, and identify upselling or cross-selling opportunities.
• Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention.
• Collaborate closely with sales, customer success, and product teams to ensure a seamless renewal experience.
• Proactively reach out to customers prior to contract expiration to discuss renewal options and address potential issues.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 3+ years of experience in renewals, account management, or customer success in a software or technology environment.
• Fluency in German; spoken and written.
• Strong understanding of SaaS business models and recurring revenue principles.
• Proficient in Salesforce, Gainsight, and other tooling.
• Excellent communication, interpersonal, and analytical skills with a customer-focused mindset.

Culture & Benefits

• Remote-first work environment with occasional travel for department offsites, meetings, and customer events.
• Maternity and parental leave top-up programs.
• Competitive health benefits and generous PTO policy.
• RSU program for most employees and a retirement matching program.
• Paid volunteer days and peer-to-peer recognition through Bonusly.
• Commitment to fostering an inclusive, diverse, and equitable workplace built on trust, support, and respect.