Account Manager (AI)

TL;DR

Account Manager (AI): Owns commercial and relationship aspects of post-sales for Digital Native and Enterprise customers, driving renewals and identifying upsell/cross-sell opportunities. Focus on commercial execution, growth pipeline creation, and engaging highly technical personas in a rapidly evolving AI ecosystem.

Location: Based in the Bay Area (San Francisco, Peninsula, South Bay) strongly preferred; secondary options: New York City or Northern NJ. Must be a U.S. person for export control compliance.

Salary: $95,000–$130,000

Company

hirify.global is a publicly traded company providing an essential cloud platform for AI, trusted by leading AI labs, startups, and global enterprises.

What you will do

• Own renewals, upsells, and cross-sells across assigned accounts.
• Build and maintain detailed account plans including account maps, whitespace, usage trends, risks, and growth opportunities.
• Generate growth pipeline by identifying new use cases, teams, and product opportunities within existing accounts.
• Partner closely with Field Engineering on technical success.
• Maintain weekly forecasting accuracy and CRM hygiene across renewals and growth motions.

Requirements

• 6+ years in B2B/SaaS customer-facing roles commercializing technical products.
• 3+ years in a quota-carrying Account Management, Sales, or Renewals role owning post-sales outcomes.
• Strong, genuine interest in AI/ML and the evolving machine learning ecosystem.
• High technical and product curiosity; comfortable speaking with developers, ML engineers, and researchers.
• Proven ability to drive growth motions (upsells, cross-sells) and manage retention in technical accounts.
• Strong operational discipline: forecasting accuracy, CRM hygiene, renewal cadence management.
• Thrives in ambiguity; able to self-direct and operate independently without detailed playbooks.

Nice to have

• Experience working with ML, MLOps, DevOps, or data infrastructure teams.
• Familiarity with Git, Jupyter, Python, PyTorch, or cloud platforms (AWS, GCP, Azure).
• Experience designing or executing account activation or expansion strategies.
• Exposure to AI-native companies, model builders, or generative AI workflows.

Culture & Benefits

• Medical, dental, and vision insurance (100% company-paid).
• Company-paid life, short, and long-term disability insurance.
• Flexible Spending Account, Health Savings Account, and Tuition Reimbursement.
• Employee Stock Purchase Program (ESPP) and 401(k) with a generous employer match.
• Mental wellness benefits, family-forming support, paid parental leave, and flexible childcare support.
• Flexible PTO and catered lunch each day in office/data center locations.
• Hybrid work environment (remote work considered for candidates >30 miles from office based on role requirements).
• Quarterly team gatherings to support collaboration.