Customer Engineer

TL;DR

Customer Engineer: Installing, repairing, and optimizing communication services for business customers with an accent on field operations, on-site diagnostics, and simple cabling. Focus on ensuring customer satisfaction through technical expertise and brilliant problem-solving.

Location: London, United Kingdom. This role requires you to hold a full UK manual driving licence and attend customer sites day-to-day.

Company

hirify.global is a technology company focused on communications, aiming to make a better world through progress and innovation.

What you will do

• Attend customer sites for installation, setup, and non-complex repairs of BT products/services.
• Set up and change system settings, and optimize customer solutions.
• Perform repair visits involving component swap-outs based on diagnostic testing.
• Carry out simple cabling tasks like running extension sockets or block wiring.
• Perform diagnostic services using available resources and collaborate with service desks.
• Act as a second person under the guidance of a senior engineer.

Requirements

• Brilliant customer service skills and experience with Business customers.
• Great empathy and listening skills for customer conversations.
• Previous experience in logical problem solving.
• Interest in technical solutions, with previous engineering experience desirable.
• Must hold a full UK manual driving licence.

Culture & Benefits

• BT Pension scheme (10% company contribution).
• Equal family leave (18 weeks full pay, 8 weeks half pay) from January 2025.
• Enhanced women’s health support, including menopause symptoms and cancer screenings.
• 22 days annual leave (not including bank holidays), increasing with service.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks carer’s leave.
• World-class training and development opportunities.
• Option to join BT Shares Saving schemes.
• Flexibility for job share, reduced hours, or other flexible working.
• Commitment to building a diverse, inclusive, and authentic workplace.