Technical Application Service Specialist (AI)

TL;DR

Technical Application Service Specialist (AI): Leading the design and integration of AI-driven solutions to automate and optimize ITIL service management processes with an accent on automation, predictive analytics, and intelligent incident management. Focus on driving innovation, improving service reliability, and embedding AI technologies into ITIL workflows.

Location: Hybrid in Leeds or Edinburgh, UK with 40% office presence required

Salary: £65,385 - £72,650

Company

hirify.global is an innovative financial services corporation focused on shaping the future of finance with a commitment to diversity and inclusion.

What you will do

• Lead design, implementation, and integration of AI-driven automation and predictive analytics within ITIL processes.
• Drive innovation and modernization of IT service management tools and workflows.
• Analyze and optimize incident, problem, and change management for efficiency and resilience.
• Collaborate with engineering teams to enhance service reliability and reduce operational risk.
• Lead service improvement initiatives including monitoring, alerting, and predictive analytics.
• Mentor colleagues on emerging AI and automation technologies and contribute to strategic technical decisions.

Requirements

• Location: Must be able to work hybrid with presence in Leeds or Edinburgh offices.
• Strong understanding of ITIL principles and experience in service management.
• Proven experience designing AI-driven solutions and integrating automation in ITIL workflows.
• Knowledge of machine learning concepts including supervised, unsupervised, reinforcement learning, and neural networks.
• Experience with cloud platforms (AWS, Azure, GCP) and deploying ML pipelines to production.
• Excellent stakeholder management and communication skills.
• English proficiency at least B2 level.

Nice to have

• Proficiency in Python and familiarity with ML libraries like TensorFlow, PyTorch, scikit-learn.
• Experience with Site Reliability Engineering principles.
• Knowledge of regulatory and compliance requirements in financial services.

Culture & Benefits

• Inclusive and diverse work environment with focus on belonging and accessibility.
• Generous pension contributions up to 15% and annual bonus based on group performance.
• Share schemes including free shares and lifestyle-adaptable benefits.
• 30 days holiday plus bank holidays and extensive wellbeing and parental leave policies.