Technical Application Service Specialist (AI)

TL;DR

Technical Application Service Specialist: Leading the availability of systems and the service provided to customers with an accent on implementing service principles and standards. Focus on maintaining an outstanding level of service across the group, coordinating incidents, and driving service improvement initiatives.

Location: Hybrid, 40% (or two days) in the Edinburgh office

Salary: £67,023 - £74,470

Company

hirify.global is rebooting an icon and building the future of finance.

What you will do

• Oversee and coordinate all types of incidents, ensuring timely resolution, communication, and post-incident review activities.
• Coordinate and influence platform Labs through problem management efforts to identify root causes and implement permanent fixes.
• Maintain and improve runbooks, support documentation, and operational procedures.
• Lead daily standups and operational reviews ensuring team alignment and service transparency.
• Drive service improvement initiatives including automation, monitoring, and alerting.
• Mentor and develop team members, fostering a collaborative and customer-focused culture.

Requirements

• Demonstrable experience in IT Operations or Service Management in a run/support environment.
• A good understanding of ITIL processes, especially Incident, Problem and Change.
• Experience with incident management and business continuity software i.e. Service Now, Dynatrace, Splunk.
• Demonstrable experience in leading recovery teams in fast-paced situations.
• ITIL Foundation certification.
• Exposure to Agile, Devops or SRE.

Nice to have

• Knowledge of OCP, GCP and Azure cloud platforms.
• Experience with Dynatrace, Splunk, and modern observability tools.

Culture & Benefits

• A generous pension contribution of up to 15%.
• An annual bonus award, subject to Group performance.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.