Service Desk Engineer

TL;DR

Service Desk Engineer: Delivering responsive 1st-line IT support across the business with an accent on managing tickets, Active Directory administration, and user access controls. Focus on resolving day-to-day technical issues and ensuring compliance within a regulated environment.

Location: Onsite in Glasgow, Scotland, UK

Company

hirify.global is a specialist financial services provider that combines fintech innovation with banking expertise to solve complex problems for UK consumers and businesses.

What you will do

• Deliver responsive, high-quality 1st-line IT support to colleagues.
• Manage and resolve IT tickets in line with agreed SLAs.
• Administer and support Active Directory processes.
• Ensure compliance with user access controls and offboarding procedures.
• Escalate incidents appropriately and follow defined processes.
• Contribute to continuous improvement within the Service Desk team.

Requirements

• Practical experience with Active Directory.
• Strong communication and customer service skills.
• High attention to detail and process accuracy.
• Ability to remain calm and confident under pressure.
• English: B2+ required.

Nice to have

• Experience in a regulated environment.
• ITIL Foundation (v4) certification.

Culture & Benefits

• Access to market-leading family-friendly policies from Day 1.
• Free access to Headspace and Peppy digital health apps.
• Employee Assistance Programme (EAP) for various support needs.
• Cycle to work scheme and discounts on gym memberships.
• Contributory pension scheme and death in service benefit.
• Participation in an annual discretionary bonus scheme.