Lead Implementation Specialist (AI/SaaS)

TL;DR

Lead Implementation Specialist (AI/SaaS): Ensuring seamless customer onboarding and product adoption for hirify.global's AI-powered SaaS products, with an accent on technical readiness, troubleshooting, and cross-functional coordination. Focus on resolving complex pre-launch and trial issues, maintaining operational execution, and acting as a primary liaison between clients and engineering/product teams.

Location: Remote (US-based only), with company hubs in San Francisco, CA and Toronto, Canada.

Salary: $70,000

Company

hirify.global is a fast-growing vertical SaaS company using technology and AI to empower personal injury lawyers and victims to achieve justice.

What you will do

• Own pre-Day 1 technical readiness, file reviews, and issue resolution for customer onboarding.
• Manage and troubleshoot all issues during the trial period, coordinating directly with Engineering and Product.
• Act as the central communication channel between customers/prospects and internal technical teams.
• Maintain accurate logs of issues, timelines, and resolutions to support trial success.
• Build and maintain strong relationships with Engineering, Product, Sales, and Customer Success.
• Stay current on all product functionality, upcoming features, and proactively anticipate impact on trials.

Requirements

• Deep understanding of hirify.global products, workflows, and trial lifecycle processes.
• Strong troubleshooting skills, with the ability to diagnose document, extraction, or processing issues.
• Highly organized, detail-oriented, and able to manage multiple trial timelines simultaneously.
• Excellent communication skills, capable of translating technical issues into clear customer-ready language.
• Experience collaborating with engineering and product teams.
• Prior experience in support, implementation, customer success, or technical operations preferred.

Culture & Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Flexible paid time off, sick leave, short-term and long-term disability, and paid parental leave.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• A local in-person meet-up program.