Enterprise Customer Success Manager (Fintech)

TL;DR

Enterprise Customer Success Manager: Partnering with top-tier financial institutions to drive customer success and product adoption, with an accent on C-suite relationship management, retention strategies, and identifying expansion opportunities. Focus on optimizing application use, leading effective meetings, and cross-functional collaboration.

Location: Hybrid in Canada (St. John's or Toronto, 3 days a week in office)

Company

hirify.global is a leading global technology company that provides capital markets services, trading, and information services.

What you will do

• Collaborate cross-functionally with Product Management, Product Development, Sales, and Leadership to drive customer success.
• Build and maintain strong relationships with C-suite executives, buying influencers, and other leadership contacts.
• Partner with your team to create and refine Customer Success Management strategies for enterprise-level financial institutions.
• Develop a deep understanding of the Verafin product suite and effectively map customer needs to product solutions.
• Organize and conduct successful meetings by setting agendas, attending calls, documenting outcomes, and ensuring accountability.
• Communicate and advocate for key initiatives to ensure thorough product adoption, drive retention, and identify expansion opportunities.

Requirements

• 5+ years of demonstrated proficiency in managing customer relationships.
• Genuine enthusiasm for engaging with customers and uncovering their needs.
• Confident, articulate, and professional communication abilities.
• Ability to interface and communicate effectively with multiple levels within a customer’s organization, including C-suite and decision makers.
• Skilled in managing competing priorities while ensuring all teams meet their requirements.
• High-level critical thinking skills to prioritize customer needs and secure buy-in from internal partners.

Nice to have

• Experience with Tier 1 account management.

Culture & Benefits

• hirify.global is an equal opportunity employer.
• Reasonable accommodation will be provided for individuals with disabilities to participate in the job application or interview process.