Manager, Account Management

TL;DR

Manager, Account Management: Leading an Account Management team to ensure exceptional customer experience and drive net retention and expansion targets with an accent on strategic leadership, coaching, and managing the team's book of business. Focus on overseeing customer profiles, engagement strategies, churn forecasting, and collaborating cross-functionally to develop solutions.

Location: Onsite in Montreal, Quebec, Canada

Company

hirify.global is a global commerce platform founded in Montréal, Canada in 2005, providing solutions for retail, hospitality, and golf businesses.

What you will do

• Lead and manage the Account Management team, overseeing their book of business.
• Drive the team to achieve Net Retention and Expansion targets.
• Serve as an escalation point for customer service concerns and churn risks.
• Oversee customer profiles, engagement strategies, and churn forecasting.
• Coach and guide the team to sustain high performance in pipelines, forecasting, and activities.
• Collaborate cross-functionally with internal stakeholders to improve customer experience and develop solutions.

Requirements

• Experience in a relevant sales or account management role, with a bias towards coaching and development.
• Relevant work experience in IT solutions, software sales, e-commerce, point of sale retail, or technology.
• Extensive experience selling SaaS.
• Strong stakeholder management, communication, and analytical skills.
• A data-driven approach to problem-solving.
• Fluency in English as a working language is required.

Culture & Benefits

• Commitment to building communities through commerce with a focus on inclusion and diversity.
• Proud equal opportunity employer creating an inclusive and barrier-free workplace.
• Accommodations are available on request for candidates with disabilities during the selection process.
• Values feedback and thrives on constant improvement and learning.
• Strong work ethic and a self-driven desire to succeed.