Community Moderator (Cybersecurity)

TL;DR

Community Moderator (Cybersecurity): Establishing community processes and building engagement for cybersecurity professionals with an accent on nurturing peer-to-peer discussions, overseeing Q&A, and fostering customer advocacy. Focus on creating thought leadership, implementing moderation strategies, and supporting localized and global engagement.

Location: Onsite in London, UK

Company

hirify.global is a global leader in AI for cybersecurity, providing an essential platform that protects nearly 10,000 organizations from unknown threats using proprietary AI.

What you will do

• Nurture peer-to-peer discussions and moderate user-generated content to ensure alignment with community guidelines.
• Oversee Q&A, coordinating with internal SMEs and curating insightful answers.
• Host and moderate regular virtual customer roundtables.
• Establish rewards and recognition programs to encourage customer advocacy.
• Create thought leadership pieces and provide regular reporting on engagement, sentiment, and trending topics.
• Adapt community content, messaging, and programs for international audiences.

Requirements

• Exceptional written communication and the ability to guide discussions with professionalism.
• Customer engagement experience, either within community management; customer success, education, or marketing; or related roles.
• Experience facilitating virtual events or discussions.
• Strong organizational skills and ability to manage multiple threads, tasks, and priorities.

Nice to have

• Experience moderating online communities (technical, SaaS, or cybersecurity preferred).
• Working knowledge of community moderation tools and workflows.
• Familiarity with cybersecurity concepts and threat intelligence landscapes.
• Experience adopting AI for efficiency and customer success.
• Experience measuring community impact and demonstrating influence on customer retention.

Culture & Benefits

• 23 days holiday + all public holidays, rising to 25 days after 2 years of service, plus an additional day off for your birthday.
• Private medical insurance which covers you, your cohabiting partner and children.
• Life insurance of 4 times your base salary.
• Salary sacrifice pension scheme.
• Enhanced family leave and confidential Employee Assistance Program.
• Cycle to work scheme.