Billing & Fraud Analyst

TL;DR

Billing & Fraud Analyst: Protecting revenue by monitoring billing systems, identifying fraud trends, and investigating complex billing scenarios with an accent on proactive prevention and risk management capacity. Focus on deep-dive investigations, transaction analysis, and developing enhanced reporting metrics.

Location: Hybrid in Barcelona

Company

hirify.global is a fast-evolving, performance-driven organization combining technology, content production, marketing, and data at scale.

What you will do

• Conduct daily fraud reviews of customers and monitor performance to identify risks.
• Manage third-party fraud solutions, daily alerts, refunds, and credits QA.
• Perform trend analysis, BIN analysis, and fraud scrubbing to identify and mitigate emerging fraud patterns.
• Own monthly reporting and develop enhanced reporting metrics for risk management.
• Assist in the setup and daily management of Billing systems.
• Manage specialized tasks such as customer reviews, KYCs, compliance checks, and policy updates.
• Collaborate with Customer Service agents to provide analytical judgment on complex scenarios.

Requirements

• Experience in electronic payment fraud, risk operations, or chargeback analysis.
• Strong ability to apply analytical judgment to complex billing scenarios and identify inconsistencies.
• Working knowledge of visualization and data tools (e.g., Tableau, Excel, BigQuery).
• A "roll up your sleeves" attitude with the ability to manage ad-hoc requests and urgent investigations effectively.
• Fluent spoken and written English.

Nice to have

• Proficiency in writing SQL queries for data modeling and reporting.
• Interest or experience in automating repetitive tasks using AI providers or scripting.
• Experience with adult entertainment or subscription-based digital products.

Culture & Benefits

• Private Health and Dental Insurance plan for employees.
• Subsidized gym memberships (Urban Sports) and emotional well-being platform (iFeel).
• Working from home setup allowance and a monthly internet allowance.
• Hybrid policy with flexible working hours.
• Flexible Bank Holidays, 23 days of vacation, and a day off for your birthday.
• Sponsored training and professional development opportunities.
• Top-of-the-line Apple work equipment.
• Beautiful Barcelona office with a terrace, lunch allowance, and regular company-sponsored events and team-building.