Account Manager (Ecommerce/Retail)

TL;DR

Account Manager (Ecommerce/Retail): Nurturing and expanding relationships with hirify.global's highest valued retail customers, ensuring their ongoing success and meeting sales quotas. Focus on providing consistent value throughout the customer journey, strategic account ownership, and advocating customer needs within the organization.

Location: Based in Amsterdam, Netherlands. Fluency in Dutch is a must for this role, serving a portfolio of Dutch customers.

Company

hirify.global is a global commerce platform helping merchants innovate to simplify, scale, and provide exceptional customer experiences, unifying online and physical operations.

What you will do

• Nurture excellent relationships with existing high-value customers, ensuring their ongoing success and meeting sales quotas.
• Plan and deliver Quarterly Business Reviews and Success Plans, monitoring customer data for retention and growth.
• Advocate industry and customer needs internally to support innovation and product development.
• Collaborate cross-functionally to ensure customer satisfaction and resolve at-risk events.
• Own and drive the strategy for customer accounts, channeling feedback to improve the end-to-end customer journey.

Requirements

• Fluency in Dutch and English.
• Experience in customer success, account management, sales development, or business development.
• Understanding of solution-based consultative sales and customer success in a SaaS environment.
• Professional poise and confidence while communicating with customers.
• Strong task and time management skills.

Nice to have

• Bachelor’s degree in a relevant field.
• Ability to use Salesforce, Churn Zero.
• Industry expertise in retail/hospitality.

Culture & Benefits

• Flexible work environment, including working from anywhere in the world for 60 days a year.
• Genuine career opportunities and growth programs for promotions and career advancement.
• hirify.global share scheme, enabling employees to be owners.
• Health & Wellness Credit (up to 400 EUR per year) and Mental Health Support via the Modern Health App.
• Free access to LinkedIn Learning for professional development.
• Time off to volunteer and give back to the community.
• Regular breakfast/lunches, drinks & snacks in the Amsterdam office.