Junior Technical Support Specialist (Telecommunications)

TL;DR

Junior Technical Support Specialist (Telecommunications): Responding to customer inquiries and troubleshooting basic technical and operational issues for global connectivity and IoT services with an accent on accurate logging, classification, and escalation of customer tickets according to SLA guidelines. Focus on maintaining clear and professional communication with customers and contributing to knowledge base documentation.

Location: Onsite in Bucharest, Romania. Must live in Bucharest or be able to commute.

Company

Founded in early 2010, hirify.global is a global data MVNO that delivers enterprise-grade global connectivity and IoT services across more than 200 countries.

What you will do

• Respond to customer inquiries and support requests via Zendesk and other channels.
• Troubleshoot basic technical and operational issues related to global connectivity and IoT services.
• Accurately log, classify, and follow up on customer tickets according to SLA guidelines.
• Escalate complex or unresolved issues to senior team members when necessary.
• Maintain clear and professional communication with customers in English and contribute to knowledge base documentation.
• Work in rotating shifts as part of a 24/7 support team.

Requirements

• Education in Telecommunications, IT, or a related technical field is mandatory.
• Fluent written and spoken English is mandatory.
• Basic problem-solving skills and a willingness to learn technical troubleshooting.
• Strong communication skills and a customer-oriented mindset.
• Ability to work well both independently and in a team environment.
• Must be able to work onsite in Bucharest, Romania.

Nice to have

• 1+ year of previous customer support experience.
• Interest in telecom, mobile technologies, and IoT.

Culture & Benefits

• An exciting and challenging workplace with great skill and knowledge development opportunities.
• Opportunity to join a team of highly professional specialists in an international environment.
• Opportunity for professional development within a reputable international innovative and growing company.