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6 дней назад

Associate Expert Technology Implementation & Consulting (Microsoft 365)

Формат работы
hybrid
Тип работы
fulltime
Английский
c1
Страна
Romania
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR
Associate Expert Technology Implementation & Consulting (Microsoft 365): Delivering Level 1 support and troubleshooting for enterprise Microsoft 365 environments with an accent on Exchange Online, SharePoint, OneDrive, Teams, security, networking, and Intune. Focus on driving incidents to resolution, escalating complex issues, maintaining technical documentation, and supporting service improvement in an EMEA day-shift model.

Location: Bucharest, Romania; hybrid work arrangement. Valid visa for Romania required. EMEA day shift only.

Company

hirify.global provides software and cloud solutions, helping organizations optimize software investments, modernize applications, and use cloud, data, and AI technologies.

What you will do

  • Deliver Level 1 technical support for Microsoft 365 cloud technologies within a global support model.
  • Troubleshoot and resolve customer incidents across Microsoft 365 environments, escalating issues to Level 2, Level 3, or the Services Team Lead when needed.
  • Communicate incident progress, service updates, and critical events clearly to customers.
  • Apply advanced troubleshooting techniques across security, networking, email integration, Intune/MDM, and desktop client interactions.
  • Create Knowledge Base articles and maintain accurate technical documentation.
  • Follow quality, security, and ITIL-based processes while contributing to service improvement and customer satisfaction initiatives.

Requirements

  • Experience in technical support or managed services in a fast-paced, customer-facing environment.
  • Fluent or professional English and French required; another EU language is an advantage.
  • Working knowledge of Microsoft 365 core workloads, including Exchange Online, SharePoint, OneDrive, and Teams.
  • Experience troubleshooting security, networking, email integration, Intune/MDM, and desktop client issues.
  • Familiarity with Office 365 Security and Compliance features, modern authentication protocols, and ITIL-based change-controlled environments.
  • Strong written and verbal communication skills, with willingness to pursue certifications and contribute to knowledge sharing.

Culture & Benefits

  • International work environment focused on collaboration and continuous learning.
  • Mentorship and support during onboarding and professional development.
  • Training, certification, and lifelong education opportunities.
  • Recognition through the President’s Club program.
  • Feedback and internal development initiatives supporting long-term growth.

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