Senior Agent Fleet Front Office - French Speaker

Location: Romania; hybrid work arrangement

Company

hirify.global is a global tire manufacturer developing and servicing tire products and mobility solutions.

What you will do

• Provide first-level help desk support for FleetOnlineSolutions users, Fleet customers, and Fleet Service Providers.
• Maintain FOS frontend and backend settings, user administration, configurations, and related processes.
• Support FOS, eJob, and FOS Mobile users, including Fleet customers, service providers, and Sales teams.
• Coordinate Back Office and Accounts Receivable activities, including VIM invoice approval support.
• Manage eCasing and eClaims processes and follow up on operational issues.
• Support system testing, new development releases, compliance controls, and continuous process improvement.

Requirements

• Bachelor’s degree and 2–3 years of experience in Help Desk, customer service, operations, or a similar support function.
• Strong understanding of FOS frontend applications, related processes, and user training.
• Good PC literacy, business systems experience, and the ability to understand settings and troubleshoot operational issues.
• Strong customer-service, analytical, problem-solving, organizational, and communication skills.
• Ability to work independently, manage competing requests, and take ownership of issues.
• Fluent French and English required; collaboration with multicultural teams and external partners is expected.

Nice to have

• SAP experience, particularly knowledge of SAP SD and MM modules.

Culture & Benefits

• Hybrid working arrangement in Romania.
• Collaboration with Sales, Network & Service, IT, Accounts Receivable, Back Office, and external partners.
• Work in a multicultural environment focused on operational efficiency, system stability, and partner satisfaction.
• Exposure to international processes, internal controls, SOX requirements, and local legal standards.