Technical Support Specialist, Level 1 (Bilingual - German Speaking) (IoT)

Location: Bucharest, Romania (Hybrid)

Company

hirify.global provides mobile and IoT device management solutions for enterprise customers, managing millions of devices worldwide.

What you will do

• Provide telephone- and email-based post-sales technical support for software products.
• Investigate customer-reported issues and collaborate with internal stakeholders through resolution.
• Diagnose application queries and technical problems related to mobile device management solutions.
• Reproduce customer environments using various devices to troubleshoot issues.
• Keep customers informed about progress and respond to requests within service standards.

Requirements

• Degree or diploma in computer networking, information technology, computer science, or a related technical field.
• Solid understanding of the OSI model and networking principles, including firewalls, network protocols, and subnetting.
• Solid knowledge of modern Windows client and server operating systems.
• Knowledge of mobile computing platforms, including Android and iOS.
• At least 1–2 years of relevant experience; exceptions may apply for qualified candidates.
• Fluent German and English, with strong verbal and written communication skills.

Nice to have

• Experience with database management systems such as SQL Server.
• Experience with virtualization technologies such as VMware or Hyper-V.

Culture & Benefits

• Fast-paced, agile working environment focused on innovation and personal growth.
• Opportunity to work with leading technologies and complex projects.
• Collaboration with technology partners and global teams.
• Focus on continuous learning, new ideas, and customer impact.