Senior Customer Service Representative

TL;DR

Senior Customer Service Representative: Ensuring accurate and timely processing of customer orders and detailed information within ERP systems with an accent on converting signed customer agreements into clean, compliant data entries. Focus on managing inquiries, supporting billing, and improving order-to-cash processes.

Location: Hybrid (St. Cloud, MN). Qualified applicants must be able to commute to the office in St. Cloud, MN two days per week.

Salary: $34,000.00 - $57,500.00 USD

Company

hirify.global is a global leader in professional information, software solutions, and services for various industries.

What you will do

• Review and interpret signed customer contracts to ensure accuracy and completeness for software products.
• Enter customer order information into ERP systems (SAP, Netsuite) following established SOPs.
• Provision customer access to products and services using multiple systems and platforms.
• Monitor invoicing readiness and work with Finance/Accounting to resolve data issues impacting billing.
• Handle inquiries via phone and email from internal teams and customers regarding contract status, orders, provisioning, and billing.
• Maintain strict adherence to SOPs, identify process improvement opportunities, and support training for new team members.

Requirements

• 1+ years of customer service, order management, or order-to-cash experience, preferably in a SaaS or software environment.
• Familiarity with ERP systems (e.g., SAP or Netsuite) and ability to quickly learn new applications.
• Experience working with multiple systems for product provisioning or customer account setup.
• Excellent attention to detail and accuracy in data entry; ability to interpret contracts.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple tasks, meet deadlines, and work effectively in a fast-paced environment.

Nice to have

• Familiarity with software subscription billing models.
• Banking/financial institution experience.
• Exposure to CRM systems such as Salesforce.

Culture & Benefits

• Competitive benefits including Medical, Dental, & Vision Plans, 401(k), FSA/HSA.
• Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
• Opportunity to earn a bonus.
• Hybrid work model supporting work-life balance.

Hiring process

• Interviews are designed to assess individual skills, experiences, and communication style; participation without AI tools or external prompts is required.
• Candidates may be required to appear onsite at a hirify.global office as part of the recruitment process.