Client Services Processor - Level 2 (Retail)

TL;DR

Client Services Processor (Retail): Supporting the Client Services team in providing high-quality support for order processing and client resolutions with an accent on back-end operations and inter-departmental coordination. Focus on managing repair/replacement requests, coordinating with special order teams, and resolving client inquiries via chat.

Location: Hybrid (Must be based in Boston Heights, OH, USA)

Salary: $23.00 per hour

Company

hirify.global is a luxury furniture retailer committed to providing best-in-class service to its clients.

What you will do

• Partner with internal departments (Special Order, Parts Team, Tech Services, Buying Teams) to ensure proper repair and replacement of collections.
• Process stock, special parts orders, and special-order exchanges, and manage UPS label inquiries.
• Communicate canceled purchase orders and fabric delays or samples to relevant stakeholders.
• Assess images for clarity and verify issues against order details to determine appropriate resolutions based on company policy.
• Serve as a primary information source for showroom guests via chat, managing FAQs and client services knowledge.
• Collaborate across the Client Services team to identify and troubleshoot operational issues.

Requirements

• High School diploma or equivalent.
• 2-3+ years of experience in a customer-service-focused environment (high-volume call center experience preferred).
• Knowledge of Salesforce and STORIS.
• Proficiency in Microsoft Office Suite.
• Ability to work onsite/hybrid at the Corporate Office in Boston Heights, Ohio.
• Strong communication, attention to detail, and prioritization skills.

Culture & Benefits

• Opportunity to work in a fast-paced, solutions-oriented corporate environment.
• Eligible for Client Services Bonus upon achievement.
• Commitment to equal employment opportunity and a workplace free of discrimination.
• Varied shifts and schedules available.