Customer Support Coordinator (Manufacturing)

TL;DR

Customer Support Coordinator (Manufacturing): Managing sales orders and account retention for photonic solutions with an accent on order fulfillment and export compliance. Focus on coordinating between sales, manufacturing, and finance to ensure timely delivery and regulatory adherence.

Location: On-site in Boulder, CO, US. Visa sponsorship is not available.

Salary: $56,000 - $65,000 annually

Company

Global technology leader focused on delivering market-driven photonic solutions for biomedical, semiconductor, industrial, and aerospace sectors.

What you will do

• Manage sales order entry and customer onboarding within the ERP system.
• Coordinate production and delivery schedules by interfacing with Sales and Manufacturing Operations.
• Handle customer returns, track resolution status, and provide repair quotations for out-of-warranty products.
• Support Business Development Managers with open order reports and sales-related issue resolution.
• Maintain compliance with ISO 9000 standards, export/import regulations (EMS, ICP, IMS), and ITAR requirements.
• Collaborate with Finance for collections on Cash in Advance accounts and process Letters of Credit.

Requirements

• Must be based in the US; visa sponsorship is not available.
• Position requires the use of information subject to International Traffic in Arms Regulations (ITAR).
• Bachelor’s degree in business or a related field (preferred).
• Two years of experience in customer support, inside sales, or contract administration (preferred).
• Previous experience in manufacturing and using ERP software (preferred).
• Knowledge of import/export regulations and terms (preferred).

Nice to have

• Strong proficiency in Microsoft Office Suite.
• Experience with Salesforce.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance starting day 1.
• 401K plan and holiday pay.
• Paid maternity and paternity leave.
• Tuition reimbursement.
• Short-term and long-term disability coverage.